Program ensures accurate, safe and reliable meters in place
TERRACE, June 22, 2022 – Today, Pacific Northern Gas Ltd. (PNG) reminded customers that its annual meter exchange program—the replacement of natural gas meters with new meters for a range of homes and businesses—is underway.
“PNG’s annual meter exchange program helps to ensure customers’ meters remain accurate, safe and reliable, and is consistent with Measurement Canada requirements and mandated by the Electricity and Gas Inspections Act,” said Dominic Feenan, Director, Operations and Customer Service. “Each year, a select number of meters are scheduled for testing, replacement and exchange. This process makes sure that meters are working to the highest standard of accuracy, ensuring that we are providing dependable and fair service.”
For customers scheduled for a meter exchange, the process takes approximately 15 minutes from start to finish. The work is part of PNG’s routine maintenance program. There is no added cost to these customers.
To do the exchange, natural gas service is temporarily shut off so the PNG technician can safely work. The technician will take the last reading on the customer’s current meter, shut off the natural gas supply to the existing meter, remove the meter, install the new meter, take a reading and turn the natural gas back on. These activities all happen outside the home.
Finally, when the exchange is completed, the customer’s natural gas appliances will need to be relit by the technician. If a customer is not comfortable having a technician enter their home, the technician can provide general guidance so the customer can complete the relights themself.
All PNG employees and contractors carry photo identification issued by PNG. PNG encourages customers to ask for ID prior to allowing a PNG technician to enter their home, and to refuse entry if the technician cannot produce company-issued ID. Customers can also call PNG’s Customer Care Centre at 1-800-667-2297 to verify that a PNG technician is working in your area.
PNG continues to following all provincial health and safety COVID-19 protocols. Technicians entering homes will wear personal protection equipment if the customer requests it.
PNG Media Contact: media@png.ca
About Pacific Northern Gas Ltd.
PNG has been providing homes, communities and businesses with safe, reliable energy since 1968. PNG proudly serves approximately 42,000 residential, commercial and industrial customers in more than 16 communities across northern B.C. PNG is a wholly-owned subsidiary of TriSummit Utilities Inc.